Make a better connection forYour Business Make a better connection forYour Business Make a better connection forYour Business
Make a better connection forYour Business
By engaging our services, we can define your customer service goals by identifying what you want to achieve through our call center customer service. Whether it's improving customer satisfaction, reducing wait times, increasing sales, or resolving issues more efficiently, having well-defined goals will guide your strategy and satisfy your customers.
Make a better connection forYour Business
By engaging our services, we can define your customer service goals by identifying what you want to achieve through our call center customer service. Whether it's improving customer satisfaction, reducing wait times, increasing sales, or resolving issues more efficiently, having well-defined goals will guide your strategy and satisfy your customers.
Make a better connection forYour Business
By engaging our services, we can define your customer service goals by identifying what you want to achieve through our call center customer service. Whether it's improving customer satisfaction, reducing wait times, increasing sales, or resolving issues more efficiently, having well-defined goals will guide your strategy and satisfy your customers.

WELCOME TOafricontact

We are a contact centre head quartered in Canada that provides you with an educated resource network from Africa. AfriContact provides total outsourcing solutions to businesses and the services we provide are telemarketing, administrative support, customer service and data entry.

Our services are powered by dedicated teams that work during your office hours and our services are available 24/7. We work with you to streamline your business operations to add a memorable customer service experience for your clients.

When you engage AfriContact, you can select and interview agents you want to work for you.

Customer Service Engagement

In our contact center, agents engage customers by actively listening to their needs, concerns, and feedback. They pay attention to verbal cues, tone of voice, and emotions expressed by the customer to better understand their perspective.

Back Office Support

We can effectively handle your business’s back-office solutions by::Gaining a comprehensive understanding of the specific back-office processes that need to be handled within your business. This could include tasks such as order processing.

Sales Support

We can improve sales support for your business by implementing the following strategies: Hiring and training sales-oriented agents who have a natural inclination towards sales and possess strong communication and persuasion skills. Provide comprehensive training on product knowledge.

Best Services

Administrative Support

AfriContact provides you with administrative support which plays a vital role in ensuring the smooth and efficient functioning of your business. We can manage your schedules and appointments by organizing files and documents. We can handle all your day-to-day activities. With our agents’ attention to detail, organizational skills, and proficiency in office software and systems, We can contribute to increased productivity, and your business' success.

Telemarkerting

To improve telemarketing, in your business, we: Provide comprehensive training programs for our agents in each respective area. The training is tailored to focus on specific skills and knowledge required for telemarketing, administrative support, customer service, and data entry. Training materials are regularly updated to keep agents up to date with industry trends and best practices.

Data Entry

Data entry is a critical aspect of business operations, involving the accurate and efficient input of information into computer systems or databases. Our agents meticulously transcribe and organize various types of data, such as customer details, financial records, or inventory information. Their attention to detail, ensure the integrity and accessibility of essential data, facilitating informed decision-making and smooth business processes.

Lead Generation

Lead generation is a fundamental process in marketing and sales to identify potential customers for your business. Through AfriContact’s tactics, such as social media, email marketing, we can capture contact information of individuals who express interest in your products or services. Successful lead generation efforts result in a pool of prospects that can be nurtured and converted into loyal customers, driving your business growth and revenue.

B2B Telemarketing

Our agents will focus on promoting products or services from one business to another. We target decision-makers and stakeholders within organizations through strategic campaigns. Our agents will build long-term partnerships, showcase expertise, and deliver value propositions that align with the unique needs and challenges of your business. We emphasize relationship-building to drive lead generation, that benefits your business.

24/7 Service

We operate round-the-clock, providing uninterrupted customer support and assistance at any time of day or night. With a team of dedicated agents available 24/7, we ensure that customer inquiries, concerns, and issues are promptly addressed, regardless of the time zone or customer location. This constant availability enhances customer satisfaction, improves response times, and contributes to a positive image for your business.

How It Works

1

Schedule a Call

To start the process to engage our services, give us a quick call.

2

Meet With Us

When you call us, we can schedule an appointment to meet.

3

Agent Onboarding

Once you meet with us, we arrange training to onboard our agents.

4

Servicing Clients

When onboarding is complete, our agents are ready to service your clients.

Our News

June 22, 2023

Enhancing Customer Service in Our New Partner Location Office

We are excited to announce that we have engaged a new partner in Zimbabwe to better serve our valued customers. Our new partnership marks…

About AfriContact

We are a contact centre head quartered in Canada that provides you with an educated resource network from Africa. AfriContact provides total outsourcing solutions to businesses and the services we provide are telemarketing, administrative support, customer service and data entry.

Frequently Questions

Important skills our agents include excellent communication skills, active listening, empathy, problem-solving abilities, patience, time management, and the ability to multitask. They are familiar with relevant software applications, have good typing skills, and are adaptable to different customer situations.

We measure performance and quality through various metrics and key performance indicators (KPIs). Commonly used metrics include average handling time, first call resolution rate, customer satisfaction scores, call abandonment rate, service level agreements (SLAs), and agent productivity.

We provide comprehensive training to our agents, implement effective call routing and queuing systems, reducing wait times, personalizing interactions, actively listening to customer needs, resolving issues promptly, collecting and acting on customer feedback, and continuously improving processes based on customer insights.

We ensure data security and privacy by implementing robust security measures, including encrypted communication channels, access controls, firewall protection, regular data backups, and compliance with relevant data protection regulations such as GDPR or CCPA. Agents are trained on data handling best practices to protect customer information.

What Our Clients Say

Clement M.

Rapid Healthcare Inc (Operations Manager)

We are servicing our clients 24/7. Our customers are satisfied since we engaged AfriContact to handle our  calls.

Our Clients

Rapid Healthcare Inc
Pro Strength Healthcare
Haven Early Years Centre
Instant Health Solutions